Refund policy
At Wear Bloom, we want every customer to enjoy a comfortable and satisfying shopping experience. Please review our policy before placing an order.
Returns & Exchanges
We do not accept returns or refunds based solely on a change of mind, personal preference, or dissatisfaction with an item that has been delivered correctly and matches its advertised description.
Returns, replacements, or refunds may be available in the following situations:
* You received a damaged or defective product.
* You received an incorrect article, color, or design.
* Your order arrived incomplete or with missing items.
* The delivered product differs significantly from its advertised description or specifications.
* A genuine manufacturing defect is identified.
Reporting an Issue
Please contact Wear Bloom customer support within 48 hours of delivery for visible damage, incorrect items, or missing pieces.
For manufacturing defects, we offer a 14-day voluntary quality assurance claim window.
Claims submitted outside these periods will be reviewed where required by applicable consumer protection laws, including cases involving hidden defects.
Claim Verification
Customers should provide their order number, a description of the issue, and clear photographs or other supporting evidence.
An unboxing video is strongly recommended but is not mandatory.
Every claim will be reviewed fairly based on the available evidence.
Exchanges & Replacements
For verified errors or defects attributable to Wear Bloom, we will arrange a replacement at no additional shipping cost.
If a replacement is unavailable, an appropriate refund or alternative resolution will be offered.
Where only one piece of a three-piece set is missing or defective, Wear Bloom may arrange replacement of the affected piece, subject to availability and applicable customer rights.
Product Condition
For voluntary exchanges or goodwill arrangements, items must be unused, unwashed, clean, and in their original condition.
Items showing signs of regular wear, washing, stains, perfume, or damage caused by improper handling may be ineligible for voluntary exchange.
These restrictions do not override rights relating to genuine defective or misrepresented products.
Refund Processing
Once an eligible return is received, inspected, and approved, Wear Bloom will initiate the refund within 5 working days.
Refunds will be issued through an appropriate available payment method, including bank transfer or supported digital payment services.
The time required for funds to appear may depend on the payment provider.
Return Shipping
For verified wrong, defective, damaged, or materially misrepresented products attributable to Wear Bloom, return shipping will be covered by Wear Bloom.
For other voluntarily approved exchanges, applicable shipping charges will be communicated before processing.
Important Note
Wear Bloom reserves the right to verify claims and investigate suspected misuse of its return process. Customers will have an opportunity to provide clarification before a disputed claim is decided.
Nothing in this policy limits customers’ rights under applicable consumer protection laws.